Membership

Clinical Quality & Integrated Care Programming

FACHC understands that the leading goal of Florida’s Federally Qualified Health Centers (FQHC) is to provide quality primary healthcare services to the various underserved, uninsured, and/or special populations that they serve. This goal would be unattainable if not for dedicated clinical staff ensuring that all Floridian’s, regardless of insurance or income status, have a permanent medical home.

As clinicians are at the heart of the work of Florida’s Federally Qualified Health Centers, FACHC consistently endeavors to expand the assistance offered to health centers in their efforts to deliver quality healthcare services.

FACHCs Clinical Quality Services includes assisting health centers in the development or refinement of quality infrastructures through training and support in several aspects. FACHC provides support for health centers participating in the Bureau of Primary Health Care’s Health Disparities Collaboratives as well as provides support in the areas of Quality Management, Risk Management, and Patient Safety.

Identifying Symptoms of Poor Retention/Turnover

Individuals leave their jobs for all kinds of reasons. Compensation is certainly a major factor, but there are also many other factors that contribute to high turnover rates. In many instances, employee fit with culture and work standards leads to an untenable situation for both the employee and the employer, ultimately leading to turnover. By first identifying any contributing trends to high turnover within a health center, the recruitment and selection processes, among other areas, can be adjusted to mitigate high turnover and create long-term retention.

Strengthening Employee Review Protocols/Coaching Strategies

Employee review protocols often focus on disciplinary matters without addressing the root cause of issues that exist. Coaching strategies that help employees adjust to culture, work standards, and organizational expectations should be used in a holistic manner for the benefit of both the employee and employer (health center). By identifying trending symptoms that exist, health centers can invest in and leverage resources that are far less costly than expenses associated with high turnover rates.

Creating Opportunities for Talent Development

There are few factors more important in an employee’s ability to succeed than feeling engaged and appreciated in their work. Talent development strategies help individuals feel ownership in their day-to-day work, while creating opportunities for growth, skill and knowledge development, and long-term commitment to the organization. Talent development strategies, including the use of comprehensive career pathway tools, should be seen as investment on the part of the employer in order to ensure that individuals create a long-term and fulfilling career with the health center.

Emergency Preparedness & Response

FACHC is here to support health centers in their preparation, response, and recovery from emergency situations, including natural disasters, by providing training and technical assistance, exercises, planning guidance, and deployment of assets to support continuity of operations. FACHC promotes situational awareness by utilizing its ‘Live Response Tool’ for real-time reporting the operational status of facilities during emergency events. FACHC works with government and public health agencies including the Florida Department of Health and the Florida Division of Emergency Management as well as variety of partners including Direct Relief, Americares, and Healthcare Ready to provide information and resources before, during, and after an emergency event.

Governmental Affairs & Compliance

FACHC works with state and national partners to advocate on behalf of Florida health centers on policy and funding issues with the Governor, State Legislators, our Congressional Delegation, and key agencies and committees. FACHC also provides HRSA compliance, site visit assistance, and resources.

Outreach & Enrollment

FACHC assists health centers by offering its members technical assistance and training for their non-clinical healthcare professionals which improve patient outcomes and quality of care. Through education, FACHC provides guidance on engaging potential patients and ensures healthcare services are covered either by public/private insurance or private pay. In addition, FACHC promotes equity by recommending employers hire staff from the rich cultural diversity of those they serve, implement policies and procedures designed to eliminate bias and discrimination and deliver services or healthcare information in a language in which the patient is most comfortable.

Board Governance

FACHC provides onsite strategic planning to Health Centers, including Health Center Board training on board roles and responsibilities, customer service, fiduciary responsibilities, and corporate compliance basics.