A healthcare professional in a white coat reviewing medical documents with a patient during a consultation.
A Guest Blog by CNECT GPO

New community engagement requirements are coming to Medicaid in January 2027.

For patients, that means more barriers to care. For community health centers, it means more administrative challenges to keep patients insured and related losses in revenue whenever patients lose coverage.

CNECT — the leading group purchasing organization for community health centers — is supporting FACHC members with three discounted patient outreach and eligibility solutions, ranging from full coverage management to targeted support.

Pointcare: A fully managed, automated coverage solution:

  • Cross-references available patient, clinic, and health plan data to monitor renewal data and identify gaps in coverage.
  • Detects lapses, re-engages patients, submits enrollments, and keeps coverage on track — automatically.
  • Empowers patients to apply for or renew coverage from their phone, in their preferred language, which increases capacity for busy enrollment teams.

 ThriveLink: An AI-powered patient engagement and enrollment outreach solution:

  • Uses multilingual telephonic outreach and digital AI agents to engage patients and guide them through Medicaid enrollment and renewal processes.
  • Streamlines communication and simplifies processes by allowing patients to verbalize answers.
  • Provides round-the-clock assistance with human support available 24/7.

 Elora: An eligibility and workflow automation platform

  • Provides periodic eligibility checks and monthly sweeps to keep coverage up to date.
  • Flags renewal and coverage gaps so staff can support patients within the reinstatement window.
  • Supports patient identification, tracking, AI-assisted documentation, and prioritized follow-up.

Take Action

If your health center hasn’t updated its approach to managing Medicaid enrollees, it’s time to act.

Already a CNECT member? Contact your CNECT representative, Vanessa McKinley, at vmckinley@cnectgpo.com or through our contact form to discuss patient outreach and eligibility management solutions, or other opportunities to reduce your expenses.

Not a CNECT member? Learn how a free membership can improve your operational efficiency.